WhatsApp AI receptionist: what it does and who it suits
A WhatsApp AI receptionist answers customer enquiries on your business number around the clock: it shares prices and timings, answers common questions and books appointments or calls.
What it handles
- Prices, packages, timings and location, from details you provide.
- Booking and rescheduling appointments, trial sessions or calls.
- Collecting a customer's name, need and preferred time, then passing it to you.
- Replies outside working hours, so a late-night enquiry is not left until morning.
Which businesses it suits
Businesses where the same questions arrive daily over WhatsApp: gyms, clinics, salons, coaching centres, restaurants and venues.
What it needs from you
- Your price list, timings and the questions customers ask most.
- Rules for when it should hand over to a person, such as complaints or custom requests.
- Access to the calendar or sheet you use for bookings.
Where a person should stay in the loop
Pricing exceptions, complaints, medical or legal advice and anything the receptionist cannot answer from your information should go to a human. A good setup says so to the customer plainly and notifies you straight away.
How to evaluate one
Ask for a demo using your own business details, then message it the way your customers do: misspelt, in Hindi or English, and with questions it should not answer. Judge it on how it behaves when it does not know.